Privacy Statement

Last updated: September 26, 2026

United Smile Centres II ("United Smile Centres," "we," "our," or "the practice") operates unitedsmilecentres.com. This statement explains what information the website collects, why, and what happens to it.

This covers the website only. Information collected during your care at one of our offices is governed by our Notice of Privacy Practices, which is provided to you separately.

Who we are

United Smile Centres II
118 Sears Ave, Louisville, KY 40207
(502) 899-3000

We have three offices: Louisville, Elizabethtown, and New Albany.

Information collected through this website

When a dentist submits a referral

Our referral form asks for:

  • The patient's name
  • The referring dentist's name
  • The procedure or evaluation being requested
  • Tooth numbers, where applicable
  • Clinical recommendations and any special instructions

This information is submitted by the referring dental office rather than by the patient.

Where it goes. Referral information is stored in the website's database. It is not sent by email. When a referral arrives, our office receives a notification containing no patient information, only a link to view the referral after signing in. This keeps patient information out of email inboxes.

Who can see it. Access is limited to practice staff who handle referrals and our website provider, and requires signing in.

How long we keep it. Referral submissions are automatically deleted from the website 14 days after they are received.

When you browse the site

As with most websites, our host records standard technical information: IP address, browser type, pages visited, and the time of the visit. This is used to keep the site running and secure.

Cookies

We use a consent banner so you can choose what is set. Necessary cookies keep the site working and remember your choice. Other cookies are set unless you opt out, which you can do at any time through the banner or the Cookie Preferences link at the bottom of every page.

Our homepage displays Google reviews through a third-party service, which may set its own cookies when that section of the page loads. Some pages include videos hosted on YouTube, and our location pages display Google Maps. Both may set their own cookies when they load.

We use Google Analytics to understand how the website is used, for example which pages are read most often and how visitors arrive. It collects information about website usage, not about patients, and you can turn it off by opting out of statistics cookies.

Our Cookie Preferences page lists the cookies the website uses and lets you change your choices.

How we use information

  • To respond to referrals and arrange patient appointments
  • To operate, secure, and improve the website
  • To understand how the website is used, unless you have opted out of analytics cookies
  • To meet our legal and professional obligations

We do not sell your information, and we do not share it for advertising.

Service providers

We work with companies that help operate the website. Each has access only to what their role requires.

ProviderWhat they do
Website hostStores the website and its database
Email delivery serviceSends system notifications, which contain no patient information
Brightwork Design StudioMaintains the website and can access submissions for support
Google reviews serviceDisplays reviews on the homepage
YouTubeHosts videos shown on some pages
Google MapsShows our office locations on the location pages
Google AnalyticsReports how the website is used, unless you opt out of analytics cookies

Your choices

You may:

  • Opt out of non-essential cookies through the banner or the Cookie Preferences link
  • Ask what information we hold about you
  • Ask us to correct or delete information, where we are not required to retain it

Contact us at office@unitedsmilecentres.com or (502) 899-3000.

If you are a patient, your rights regarding your medical record are broader than this statement describes and are set out in our Notice of Privacy Practices.

Children

This website is not directed at children, and we do not knowingly collect information from children through it. Referrals for patients who are minors are submitted by a dental office rather than by the child.

Security

We use encrypted connections, keep patient information out of email, and require a password-protected login to view referrals, which is limited to our practice staff and our website provider. Referrals are removed from the website after 14 days. No system is perfectly secure, but we take reasonable measures to protect the information we hold.

Changes to this statement

If this statement changes, we will update the date shown at the top.

Contact

Questions about this statement:

United Smile Centres II
118 Sears Ave, Louisville, KY 40207
(502) 899-3000
office@unitedsmilecentres.com